Turning customers and employees into a brand's biggest fans

Problem to solve: New members of the Be Whole Do Good program struggle to become active in the first month of the program, which leads to inactivity in following months.

Solution/Process:

• Personally emailed and recorded a video for every new family to introduce myself, welcome them to the Be Whole Do Good family, and share available resources
• Utilized a "New Member Milestones" checklist to personally guide families through the set up of their account
• Remained in consistent contact with each new family throughout their first month to support and guide them
• Contacted any families who had gone inactive in the past month, encouraging them to return

Impact / results: Heightened engagement in our online community and more families remaining active after three months than ever before.

Tools / skills: Kajabi, Loom, Gmail, Customer Support, Data Analysis

Problem to solve: Many Muslim community members did not have a car or other form of transportation to attend our community outreach event.

Solution/Process:

• Collaborated with Lifting Hands International Logistics Manager to find volunteers and/or companies willing to pick up attendees
• Communicated with the head of community service at the Ebay office in Salt Lake to secure rides for 4 Muslim families ranging in size from 4 to 13
• Greeted families and volunteers upon their arrival to the event

Impact / results: 150+ Muslim and non-Muslim community members attended our Iftar dinner and friendships were formed between Muslim families and their volunteer drivers

Tools / skills: Team Collaboration and Coordination, Excel, Internal Communication

Deliverables: Event Flyer, Excel screenshot of families and drivers

Problem to solve: Staff have been feeling downhearted and unmotivated, therefore their productivity has gone down.

Solution/Process:

• Collaborated with a five person activity committee from all different areas of the office
• Planned monthly 1 - 1 1/2 hour long activities focused on team building and relaxation for 15+ employees
• Personally designed one activity founded on getting to know each other with a jeopardy game and relaxation with a 15 minute meditation

Impact / results: Staff connection and excitement to come to work and get their job done has visually increased. Each month, staff are now excited for the chance to step away from their work and connect with their coworkers on a new level.

Tools / skills:Team Leading and Coordination, Slack, Event Planning, ChatGPT, Problem Solving, Public Speaking

Deliverables: Office photo, Google Form to Collect Personal Information

Open Google Form

Problem to solve: Andelin Family Farms wanted to create COVID19 friendly opportunities for families to get outside and connect with nature during this extremely difficult time.

Solution/Process:

• Led alongside my manager a training for 10 tour guides on how to lead private tours for families while following COVID19 protocols
• Directed between 4-6 private tours a day for families of 2-10 individuals
• Taught elements of farm life and connection to nature to guests to increase their overall sense of wellbeing

Impact / results: The Farm was not only able to remain open during the COVID19 pandemic, but was able to increase guests proclivity to recommend by 10%

Tools / skills: Onboarding/Training, Public Speaking

Deliverable: Photo of Tour